On average, processing time take 1-2 business days unless otherwise specified on the product page. Feel free to reach out with any question regarding processing, shipping, or products. We're here to help!
We take both your personal and payment information seriously. That's why we trust the (fill in the blank) to safe keep our customers info. It's recognized worldwide as a pre-eminent company for card information security.
Currently, California has no restrictions or state laws regarding the sale or import of reloading supplies. However, we do not ship ammunition, powders, or primers.
As far as outside the States, we do not sell or export/import reloading supplies or accessories and components. If you have an importer we can facilitate with them so they can get the product to you.
We try to avoid selling any calibers of dirty or raw brass. Usually, we wet wash and cob tumble our brass so it'll be ready to process on your machines and reload to your liking. In most cases, these calibers will have spent primers intact.
We offer wholesale purchasing orders to FFLs and dealers on certain calibers, including 9mm, .223/5.56, .40 S&W, and .45 ACP when quantities are available.
Please email us at: customerservice@bitterrootbrass.com for wholesale pricing and availability.
Yes, we allow local pickups and drop offs of brass as well as other orders by appointment only.
Please call us at (406) 625-8012, or email us at: customerservice@bitterrootbrass.com
We do not provide load data. We recommend checking out a powder manufacturer's website for comparable bullets to powder.
Try Hornady, Sierra, Remington, or Winchester as far as recommendations for load data.
We also advise to look for comparable profile and construction in your caliber and weight. Before the recommended starting change, verify safe velocity over a chronograph. If your powder manufacturer doesn't have specific data for plated and lead bullets, then start 10% lower than the recommended starting charge for jacketed bullets.
No, we do not take phone orders. Our website is easy to navigate and completely secure with encryption. We do not store credit card info for your own security. We will reach out to you in the rare instance when there's an issue with your order.
Our customer support is handled via email to keep records of communication and to avoid any misunderstandings. For the quickest response, please email us at customerservice@bitterrootbrass.com with any questions or concerns and we will do our best to reply in a timely manner.
Unfortunately, we cannot change or modify your order once it has been placed since we do not store your data for security purposes. If you already submitted an order but want to purchase additional items, please place a completely new order. If you placed two separate orders, there will be a shipping charge for each order since we cannot control shipping of the second order.
Both the order confirmation and tracking info will automatically be sent to you following the purchase. Be sure to double-check your email address matches the same one used on your order. Also, add our domain bitterrootbrass.com to the safe senders list or to your email contacts to receive important notifications directly to your inbox rather than spam mail.
Rest assured knowing when you place an order that everything will be in stock. We work hard to ensure our inventory online is well maintained and stocked. Our online products have proven to be 99.9% accurate, barring the rare occurrence of an inventory mistake.
Typically, we try to avoid the phrase "once fired." If the brass came out of our rifles or has the factory primer sealant intact, then we would refer to the casings as once fired rounds. Only collecting our brass from reputable and frequented indoor shooting ranges along the West Coast, it comes from shooters who are either required to purchase their ammo on the spot or are asked to provide proof they're using factory new rounds. With that being said, nearly all the casings we acquire are considered once fired. We continue to uphold these standards by checking each piece to ensure quality prior to packaging. We also add 10% to the bag in the rare case we miss one.
Yes, we are reloaders. We want you to feel confident about your purchase, so please reach out to us with any questions or concerns. We stand by the goal of 100% satisfaction guaranteed!
