Our goal is to make sure that the item you ordered gets to you promptly and works exactly the way that it should. Our return policy is designed to make things as easy as possible for our customers.
Please read our terms and conditions for the full details of our return and warranty policy. Bitterrootbrass.com does not accept exchanges.
General Return Guidelines
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To start the return process, contact us directly at customerservice@bitterrootbrass.com or (406) 625-8012.
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Shipping labels are emailed and will need to be printed by the customer.
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All returns on orders paid by a credit card will receive a credit to the card used on the purchase once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 3 to 5 business days after issuance.
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Any returns received that does not qualify for our Return Policy may be returned to the customer at their expense. When possible, the expense will be charged to the credit card on file for the purchase.
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Bitterrootbrass.com reserves the right to limit or decline returns.
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If you receive INCORRECT, DAMAGED OR MISSING items, please Contact Us.
If you have any questions, please feel free to contact us.